FCBank opened its most technologically-advanced and customer-centric banking center in Grandview today. Located at 1669 W. Fifth Avenue, the new branch offers state-of-the-art features to make financial transactions and information gathering easier for bank clients.
“We are passionate about the continued growth and well-being of our customers and the Grandview community,” said Jenny Saunders, FCBank president. She went on to say, “And we are thrilled to bring these technological advancements to Central Ohio and will continue to evolve our solutions to make banking easy and enjoyable for our customers and neighbors in Grandview.”
A major feature offered at this office, and one of the first in Central Ohio, is the Enhanced Teller Machine (ETM), which provides customers with the convenience of talking with a banker via interactive video about their accounts before, during and after traditional banking hours.
They can access the ETM through the drive-up lanes to make deposits, withdrawals, and loan payments, transfer funds and check account balances. Several of the bankers that customers will interact with via video are located in an all-new call center in Bucyrus, Ohio. Initially, ETM agents will be available beginning Monday, August 10 from 7:00am-7:00pm, seven days a week.
Other key customer amenities of the Grandview office include modern conveniences like WiFi and Internet kiosks, a coffee station, digital displays, wireless transaction areas and cash dispensers, self-service coin counter, and after-hours convenience boxes.
FCBank is a division of CNB Bank that is driven by a strong focus on meeting the financial needs of businesses and individuals in the central Ohio market in a way only a community bank can deliver. FCBank has seven full-service offices located in Bucyrus, Cardington, Dublin, Fredericktown, Worthington, Shiloh, and now, Grandview.
FCBank, a division of CNB Bank, is part of a $4.9 billion bank that has been and will continue to be developed in the Columbus area by local businesspeople. The local decision-making provided at FCBank offers a high level of dedication and service to the communities within the Columbus and Central Ohio region.